Service

INSTALLATION & COMMISSIONING

All Firebird products should be installed and commissioned by an OFTEC/HETAS registered or competent, qualified engineer. The commissioning certificate or warranty registration form should be fully completed by said engineer and returned to Firebird within 28 days of complete installation and commissioning.  The commissioning certificate can also be completed online.

MAINTENANCE

Firebird requires that all of its products are serviced annually by an OFTEC/HETAS registered or competent, qualified engineer in accordance with the technical instructions supplied with the product. Failure to do so may invalidate product warranty.  

BREAKDOWN & REPAIRS

If your Firebird product breaks down within the warranty period, please proceed as follows:

  • Contact the installer. The problem may relate to fuel supply, a heating system component or controls.
  • If the installer locates the problem to a Firebird product, please ask them to contact our service department.
  • Before contacting Firebird make sure you have the following details at hand:
    • commissioning certificate or warranty registration form;
    • serial number;
    • model type, i.e. Enviromax Combi, C26 (kW).
  • The product must be registered with Firebird before any warranty claim can be made.
  • Firebird’s prior authorisation is required before any warranty repair can be undertaken.


OUR WARRANTY POLICY

OIL FIRED BOILERS

Firebird offers a 5 year, conditional warranty on the boiler shell and 2 years on all other parts from date of installation, provided installation has occurred within 12 months from date of purchase.  The 5 year boiler shell warranty consists of parts and labour for the first three years and parts only for years four to five.  Consumable components such as nozzles and oil hoses are excluded. 

SOLAR

Firebird offers 5 years warranty on solar collectors and 2 years warranty on all other parts from date of installation, provided installation has occurred within 12 months from date of purchase.

INSET STOVES

Firebird offers a 5 year, conditional warranty on the inset stove shell and a 2 year warranty on other parts from date of installation, provided installation has occurred within 12 months from date of purchase.  The 5 year inset stove shell warranty consists of parts and labour for the first three years and parts only for years four to five. 

BIOMASS BOILERS

Firebird offers 5 years warranty on the boiler shell and 2 years warranty on all other parts from date of installation, provided installation has occurred within 12 months from date of purchase.

NB: All Firebird product warranties are subject to our full warranty terms and conditions which can be downloaded here.

 

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